As of Monday evening, Oct. 14, more than 42,000 Spectrum internet users in the Upstate were still without service according to an update provided by the telecommunications company.
However, a resolution for all in the Palmetto State is expected soon.
According to an update from Spectrum, “In South Carolina, we anticipate complete restoration to all locations that have power and are safe to access by October 16.”
Spectrum confirmed that 395,000 customers were offline in South Carolina during the peak of Tropical Storm Helene. They deployed more than 900 technicians and engineers across the state, repairing over 300 miles of network to restore online services to their customer base.
Here is a timeline of Spectrum internet outages over the past few weeks:
More: ‘Our biggest cry for help,’ Camp Greenville’s Pretty Place stands amid Helene’s destruction
Spectrum internet goes down due to Helene
We continue to make progress in areas affected by Hurricane Helene. Most customers will see their services come back online as commercial power is restored to our network. We thank you for your continued patience and understanding. For more info, visit https://t.co/mo05fMw7RY
— Ask Spectrum (@Ask_Spectrum) October 4, 2024
“Right now, we have over 3,000 field leaders, technicians, and engineers actively working around the clock to access and repair any damage to our network as a result of Helene,” said Scott Pryzwansky, mid-south region senior director at Charter Communications. “Once power is restored to homes, streets, and neighborhoods, Spectrum customers are seeing their services come back online.”
1. Helene: Engineers & technicians continue to make progress repairing extensive damage caused by the storm with more than 81% restored in SC & nearly 86% in NC, TN, & GA. We’re working closely with local utility teams to get services online as quickly as conditions allow.
— Ask Spectrum (@Ask_Spectrum) October 14, 2024
– A.J. Jackson covers the food & dining scene, along with arts, entertainment and downtown culture for The Greenville News. Contact him by email at [email protected], and follow him on X (formally Twitter) @ajhappened. This coverage is only possible with support from our readers. Sign up today for a digital subscription.
This article originally appeared on Greenville News: Spectrum announces date when internet will be fully restored in Upstate
