JPMorgan Chase’s decision to enforce a full-time return-to-office policy has sparked employee backlash, leading the bank to disable comments on an internal webpage where the policy was announced, according to a report.
The move, which affects roughly 300,000 employees, was outlined in an internal memo on Friday, stating the requirement would take effect in March, with only a few exceptions.
The change, which was first reported by Bloomberg News, primarily impacts back-office employees, such as call-center workers, who had previously been allowed to work remotely two days a week.
More than half of the bank’s workforce, including senior managers and client-facing staff, were already working full-time from the office.
The announcement was posted on an internal company site where employees can share their reactions publicly.
Dozens of comments expressed concerns about the policy, sources familiar with the matter told the Wall Street Journal.
Employees cited increased commuting costs, child care challenges, and potential disruptions to work-life balance.
One employee even suggested unionizing to advocate for a hybrid schedule.
In response to the flood of reactions, the bank disabled the comment feature on the post, though the original announcement and some comments remain visible, according to the report.
One person close to the matter told the Journal that JPMorgan frequently disables comments on posts that receive a high volume of engagement.
Discontent over the policy extended to social media, where some employees voiced their frustration.
“The ability to work from home makes it significantly easier with babies at home,” one employee wrote on LinkedIn before deleting the post out of concern for potential repercussions.
“Taking that away will make it much more stressful to perform parental duties.”
JPMorgan executives said employees impacted by the policy would receive 30 days’ notice before their required return to the office.
Exceptions will be granted only to teams whose work can be “easily and clearly measured,” the memo explained.
While acknowledging that not everyone would support the decision, the bank’s leadership emphasized its belief in the importance of in-office work.
“We feel that now is the right time to solidify our full-time in-office approach. We think it is the best way to run the company,” the memo stated.
JPMorgan CEO Jamie Dimon has been vocal about his preference for full-time office work.
Dimon told the Journal in a 2024 interview that employees should generally be in the office five days a week, though he allowed that certain roles might accommodate occasional remote work.
The return-to-office mandate mirrors similar moves by other major companies, including Amazon, which recently called employees back to the office full-time after a period of flexible policies initiated during the pandemic.
Industry analysts have speculated that such mandates may also serve as a means to reduce headcount indirectly.
The debate reflects the ongoing tension between corporate preferences for in-office work and employees’ desire for flexibility — a legacy of the remote work era ushered in by the pandemic.
JPMorgan Chase has progressively shifted its return-to-office policies, beginning with partial returns in 2020 and moving toward increased in-office requirements over the years.
